Mike Dedmon

Advantage Credit International Network Engineer & System Administrator – Pensacola, FL – 2007–Present

• Install and manage all network hardware and Windows servers
• Configure and implement all VPN services for employees and connections to the credit bureaus
• Serve as the IT Security Officer – Responsible for all network security and maintenance
• Program and administer Cisco Call Center and IPCC (Contact Center) phone system
• Maintain the Cisco Unity voicemail system
• Design and write all IPCC Express phone scripts for the call center
• Record, edit and customize all voice work for the phone system
• Redesign and upgrade network data center comprised of over 100 different systems
• Reduce IT expenditures by converting expensive dedicated circuits to VPN tunnels
• Convert all Windows based servers from Windows 2000 to Windows Server 2003 / 2008
• Upgrade production database system from Microsoft SQL 2000 to Microsoft SQL 2008
• Design and Implement a new DMZ configuration for more secure environment for our Internet facing systems
• Replace outdated Foundry switch with Cisco Catalyst 4507 switch
• Implement new multi–subnet network company–wide to improve security and performance
• Train employees within the company
• Manage all licensing of hardware & software
• Install and support desktop workstations
• Write custom web sites for internal use within the company

Self Employed Consultant – Pensacola, FL – 2004–2007

• Setup several small companies with networks, servers & workstations

Cirrus Logic International Network Engineer – Austin, TX – 1995–2004

• Managed approximately 10 helpdesk employees
• Designed, implemented and maintained all international wide area networks using Frame Relay and VPN technologies
• Implemented and maintained VPN (client and router based), remote access and all networks
• Reduced overall I. T. annual expenditures by 11 million dollars
• Designed, installed and maintained all local area networks for all domestic locations
• Performed all network security and maintenance
• When I began work I was doing helpdesk, network & server support
• Converted corporation of 3000 employees to Microsoft Exchange server
• Key team member in design, planning & implementation of new 6 story headquarters
• Specified & managed cabling installation
• Developed move plan for network and hardware cut–over
• Created redundant network connections to maintain up-time for critical manufacturing
• Installed new LAN / WAN / Wireless network for world headquarters
• Designed & installed a new 200 cabinet data center which included full generator, UPS, HVAC, cabling and security
• Planned & implemented the disaster recovery site for the corporation
• Mentored, trained and consulted with peers in the department

Texas Department of MHMR Network and Statewide Email Administrator – Austin, TX – 1994–1995

• Designed and installed new physical cabling plants at major facilities throughout the state
• Implemented and maintained all email systems for agency state-wide
• Received extensive training in network hardware and software based technologies
• Converted 3 large campus networks from Arcnet to Ethernet networking

Texas Department of MHMR Automation Coordinator – San Angelo, TX – 1988–1994

• Brought first PC based computers to the campus
• Created custom software for handling client program management
• Designed and installed a new ARCNET network for the campus
• Setup 200 station Novell Netware based network
• Provided all employee training for software & hardware

Texas Tech University – Lubbock, TX 1981-1987

Major: Computer Science / Programming